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Frequently Asked Questions

How do I make an appointment?

You simply call our receptionists during office hours at 812.330.9944 or ext. 14-2487 and schedule an appointment. We encourage the scheduling of appointments for routine checkups, physical exams, Pap smears, mole removals, etc. For acute problems, you can always be seen on an urgent care basis.

Do I get to choose a healthcare provider?

None of our healthcare providers (HCPs) have a closed practice, so you may choose any of our providers to be your primary care provider (PCP). Many of our patients have a particular HCP they prefer to see; some do not and prefer to see the first available HCP when coming to the Cook Clinic. However, we do encourage patients with chronic medical conditions to align themselves with a particular provider so that we can better manage those patients’ care. Keep in mind that our HCPs rotate their schedules on a weekly basis, so not all providers are available at all times. Please call ahead to find out the availablity of a preferred provider.

Where do I take my children?

The Cook health plan is designed to allow parents to take their children (up to the age of 16) to pediatricians just as if they were bringing them to the Cook Clinic.

To avoid confusion about when it is appropriate to bring your children to the Cook Clinic for well child care, illness, or injury, we’ve established the following guidelines base on the child’s age.

 

Age Well Child Care Illness or Injury
Newborn up to age 2 Pediatrician Pediatrician
Age 2 up to age 6 Pediatrician Pediatrician preferable, but may walk in to Cook Clinic if unable to get an appointment at a pediatrician’s office
Age 6 up to age 16 Pediatrician or Cook Clinic Pediatrician or Cook Clinic
Age 16+ Cook Clinic Cook Clinic

 

Note: Our physicians are adult care providers, not pediatricians, so if you feel more comfortable taking your child to a physician who specializes in pediatrics, it is good to establish a relationship with one when your child is young so that you can visit them when your child needs treatment.

 

Sports Physicals: If your child needs a sports physical (a physical exam with a health history review completed by an MD) to participate in school sports, we offer this service up to 30 minutes prior to close-of- business each day. Please complete your section of the questionnaire before bringing your child to the clinic.

As a woman, where do I get my annual exam?

Annual exams and Pap smears can be scheduled at the Cook Family Health Center. If you prefer to have this service provided by an ob/gyn, our health insurance benefit plan allows you to receive your annual exam at any in-network ob/gyn office.

What if I need to see a specialist?

Our providers are well versed in treating many medical conditions and can handle the vast majority of conditions that arise among our patients. However, there are times when it is necessary for a patient to be referred to an outside specialist for additional evaluation or treatment. The Cook Group Health Plan has contracted with nearly every qualified specialist in Bloomington (and more in the surrounding area, including Indianapolis) to make them available for our patients when these situations arise. If our healthcare providers feel you need a referral, you will be given your choice of network specialists to see; if you don’t have a preference, we will be glad to make a recommendation based on your particular case. As an additional benefit to you, our staff will assist in scheduling the appointment on your behalf.

What if I need to go to the hospital?

The Cook Family Health Center is an outpatient facility only, and our healthcare providers do not take care of patients in the hospital. However, just as with referrals, we have a network of specialists who are available should any of our patients need to be admitted to the hospital for surgery, to deliver a baby, or to treat a serious illness. Our Care Management department follows each hospital stay closely and keeps in daily contact with the CFHC healthcare providers.

What are walk-in hours?

  • Monday – Thursday: 8:00 am – 8:00 pm
  • Friday: 8:00 am – 6:00 pm
  • Saturday: 8:00 am – Noon

What is classified as a "walk-in"?

A walk-in pt is someone who needs urgent attention from a doctor. For example someone who has the common cold, possible strain/sprain of the back or other body parts, pink eye, sports physical, boy scout physicals, anything that needs seen right away should be considered a ‘walk-in’ patient. If the issue that needs addressed is something that has been bothersome for an extended period of time, this could be something that you may need an appointment for.

When should I schedule an appointment?

An appointment should be considered something that has been bothersome for an extended period of time. An appointment would be needed for a regular annual physical, or a college physical. Follow up visits should be a scheduled appointment. Medication changes, follow-ups, or renewals should be scheduled.

What if I need an appointment right away?

If you notice that you are out of medication, and are needing it renewed fairly quickly and the doctor does not have any appointment available soon enough, you may speak with a nurse and request a renewal from the doctor. If the doctor does not approve the renewal without an appointment we can always make an appointment with a doctor and then the scheduled appointment will be sent to the doctor so that the patient can get medication to hold them over until the appointment.

What are the hours for appointments?

The hours for appointments vary by doctor. Every doctor has a different schedule every week. Some of the doctors will be taking appointments one week and then the next week they will be a walk-in doctor. Typically appointments start around 9 am and the last appointment is usually around 4:40 pm. We do occasionally have appointments that are earlier, and some that are later than the times listed. If you are searching for a late appointment it is good to call in advance, as these appointments typically fill first.

Do I need a referral for annual visits (eye exam, dentist, pap smears with a gyn)?

No, you do not need a referral and do not need to report these. You do need to call in if you are seeing an eye doctor for a medical reason.

Do I need to see a doctor to get a referral to a chiropractor?

No, you just need to call in and report who you are seeing and your first appt date/time and we will send the billing information the chiropractor needs, so that you are covered.

Do I need to see a doctor to get a referral to a counselor, psychologist, or psychiatrist?

No, you just need to call in and report who you are seeing and your first appt date/time and we will send the billing information the provider needs, so that you are covered.

Do I need to come in and see a doctor to get referred to an OBGYN if I’m pregnant?

No, you do not even need to report this, it is covered.

What happens if I start seeing a specialist and they refer me to another kind of specialist or physical therapy?

Just call in and report who you will be seeing and which doctor referred you and the reason for the referral with your first appt date/time. We will send the billing information that office will need.

Do I need to report an ER visit?

No, you do not need to report these any longer.

I’m new to the insurance and I or my child already sees a specialist. Do I need to come into the Cook Clinic and see a doctor to continue seeing the specialist?

No, you just need to call in and report it. You do need to establish care with one of our doctors, though.

My specialist is having me do additional testing, such as an MRI, CT, ultrasound, EGD, colonoscopy, etc. Do I need to report this?

Yes, you should have your outside doctor’s office call to have the testing added on to your referral. Most local offices know to do this, but it helps to remind them.

How long are referrals good for?

Referrals are good for one year from when they are done. For example: if you started seeing a specialist in May, then the referral is good until next May. If you are still seeing the specialist after that, just call in and have the referral renewed.