About

Clinic Services

Appointments & Walk-Ins

• The Cook Clinic is open 7:00 am to 6:00 pm Monday through Friday for appointments and walk-in visits. On Saturday, the Cook Clinic is open from 8:00 am to noon.
• Blood draws begin at 6:30 am Monday through Friday, and 7:30 am on Saturdays. Patients must have an order from a provider.
• The Cook Clinic is closed on all standard holidays and may have limited hours on the days before and after holidays.
• Appointments can be scheduled throughout the day Monday through Friday. Please schedule appointments for routine physical exams, gynecological exams, follow-up of chronic health issues and all procedures.
• Appointments are preferred; however, you may utilize our walk-in clinic for acute and non-chronic issues during our hours of operation.
• Examples of walk-ins include cold/flu symptoms, sprains, back pain, headaches, minor cuts, fever, rash, earaches, sore throat, stomach pain, or sports physicals.
• If you prefer to see a certain provider, please call before your visit to see if that provider is available.
• Unless it is an emergency, we cannot treat children under age 18 without a parent or legal guardian being present or giving prior approval. Parents can fill out forms to indicate who may bring a child to the Cook Clinic in the parents’ absence, or the parents may call ahead and give verbal consent.
• To protect patient confidentiality, we cannot give information concerning patient visits to anyone other than the patient unless authorized, or to the patient’s parent or legal guardian if the patient is a minor. This restriction includes confirming patient visits to a spouse or friend.
• If you have any questions about appointments or walk-ins, please call 812.330.9944 or ext. 14-2487.

Nursing Services

• Nursing services are available during our hours of operation. Examples of nursing services include, but are not limited to:
  • Consultations
  • Patient Education
  • Injections
  • Blood Pressure & Weight Checks
• Nurse visits can be a scheduled appointment or a walk-in.

Laboratory Services

• Most labs drawn at the Cook Clinic are free of charge. However, under certain conditions, such as urinalysis, pregnancy, drug screens, etc., there is a fee for laboratory work.
• Any lab work that is ordered by a specialist can be done at the Cook Clinic or any IU Health facility.
• Due to specimen processing, all labs need to be completed 30 minutes prior to the clinic closing.

Minors at the Cook Clinic

• Children between the age of newborn up to age 13 need to be sign by a Pediatrician for both well-child exams and acute illnesses and injuries.
• Age 13 up to age 16 must have a pediatrician for their well-child exams. For acute illnesses and injuries, the Cook Clinic prefers the child be seen by their pediatrician, but may be seen here if they are unable to get in to see their pediatrician.
• Age 16+ may be seen here for both well-child exams and acute illnesses and injuries.

Referrals

• Insurance no longer requires referrals to in-network providers.
• Some specialty practices do require referrals. If so, you will need to schedule an appointment to discuss this with your provider.
• If you have any questions about referrals, please call the referral desk at 812.330.5489 or ext. 14-2433.

Medical Records

• There are several ways to request your medical records.
  • You can request your records by completing an authorization for release of medical information form.
  • You can also complete the authorization form at your outside provider’s office.
• Per Indiana Law, a request for entire medical record will contain the last 7 years of records.
• If you have any questions about medical records, please call 812.330.5451 or ext. 14-2951.

Pharmacy Operations

• The Cook Clinic includes a fully staffed, well-stocked pharmacy where you can buy your prescription medications. The pharmacy’s hours are 7:00 am to 6:00 pm Monday through Friday and 8:00 am to noon on Saturday. Often, these drugs cost less than medications from other pharmacies.
• Tips for the Pharmacy
  • To avoid waiting, always call at least one business day ahead for refills. The pharmacy’s direct line is 812.337.6162, or ext. 14-2950.
  • Please give the pharmacy at least one business day’s notice if you are requesting more than one month’s supply of your prescription medication. This will give our pharmacists time to make sure that the necessary quantity is in stock.
  • Payment for prescription medications is required at the time of service.
  • Please wait in the pharmacy waiting area until your prescriptions have been filled.

Precertifications

• The following services must be precertified:
  • All hospitalizations or admissions to a convalescent care facility
  • Home health services
  • All inpatient or outpatient surgery
• Please be sure your healthcare provider and hospital understand that precertification is necessary for benefit coverage. Precertifications must be obtained by Valenz Care at 800.367.9938.
• Your provider may call directly to provide precertification information.

Emergency Department Visits

• If you have an emergency, go directly to a local hospital emergency department. You may choose to visit an immedicate-care facility for urgent care visits when the Cook Clinic is closed.
• Please go directly to the closest emergency room if you are experiencing chest pain, shortness of breat, stroke symptoms (F.A.S.T.) or any other life threatening symptoms.
•  There is an additional copay for all visits to emergency departments and immediate-care facilities. Emergency department copays are waived if the visit leads to admission. There may also be a financial penalty for visits that are not certified. Please see your health plan booklet for details.

Benefits

• If you have benefits questions, please call the Cook Group Health Plan Trust Claims Department at 812.355.2528, or ext. 14-2528, or 800.593.2080.
• You may also visit their website at www.cookmedicalclaims.com.